Thank you for your interest. We are always happy to share our products with new shops!
Here’s the brief list of terms and conditions we have. Feel free to e-mail us ([email protected]) if you have any additional questions.
Minimum Order Value: For first time customers, the minimum order value is $100. Reorder minimum is $50.
How to place order: All orders are placed on this website (seedstosew.org), in our Hopewell, NJ showroom during business hours or by e-mailing [email protected]. Please, do not leave orders on our voicemail.
Payment: We accept PayPal, Visa, MasterCard, Discover and American Express for payment. If you prefer to wire payment, let us know and we will provide you with our deposit information. We would consider terms, please get in touch with us. We do not ship COD.
Turn-Around Time: Depending on the products and quantities you are interested, we may have stock on hand in Hopewell, NJ, in which case your order would ship out 2-3 business days from the day you order. If we need more time, we’ll contact you to let you know. If we do not have your desired product/quantities in stock, we’ll have to inquire with our artisans and give you a turn-around time estimate before you place your order. Please contact us by e-mailing [email protected]. Please keep in mind our office/warehouses are closed on Sundays, Mondays and major US holidays.
Shipping: Please be sure to double-check your ship-to address during check out as we cannot be held responsible for shipping address mistakes. Please let us know (by e-mailing [email protected]) if you have a preference of shipper (UPS, USPS or FEDEX) or if you have an account number you’d like us to use, and we’ll accommodate.
Reporting shortages /incorrect items: Please let us know immediately, within 48 hours of receiving your order. Email us for fastest response ([email protected]).
Damaged Items: Should a customer return any Seeds to Sew item to you that is damaged or broken due to material failure or workmanship issues within a year of purchase, email us right away ([email protected]). We are happy to try to repair it and if we are not able to get it fixed we will replace it! We will not send replacements or issue credits for damaged items that we have not seen. Please note that the only time we accept returns is when an item is damaged or defective.
Defective Items: Please inspect all the items in each shipment carefully for defects in stitching and assembly. We are happy to issue replacements when the defects are reported to us within 2 weeks of you receiving your shipment.
Returns: Please e-mail us ([email protected]) for any return requests before sending any items back to us. If you are exchanging or returning any item, shipping will not be refunded.
Sale Items: All sale items are final sales. No returns or exchanges allowed. You may assume that items listed as “Final Sale” are being phased out.
Online Sales Policy: Please only sell Seeds to Sew products in your store, or on your official website. It’s OK to post and promote, but please do not list our products for sale on Etsy, Facebook, Instagram or other similar sites. If we learn that our products are being sold anywhere other than your official website, your wholesale account will be blocked. Permission for an exception in case of special event must be requested in writing. E-mail [email protected].
MSRP:Products or goods purchased from Seeds to Sew should only be sold at the manufacturer’s suggested retail price (MSRP). In the event that you choose to place the products for sale at a discount, you shall not discount the products more than 15% below MSRP. Permission for special sale events beyond the 15% discount must be requested in writing. E-mail [email protected].